Hosting KB

osTicket: How to fix missing departments

It surprised me that after asking the develops for guidance on what was causing the departments not to show up when installing osTicket, they tried to get me to sign up for their premium support.

Being a geek by nature, I decided not to pay them and to continue to look into the problem from my end. Low and behold, you have to create the email address for at least one of the departments fully before they will show up in the list.